Union Savings Bank in 3550 West Dublin Granville Road

Customer Reviews about Union Savings Bank:

• ★ ★ ★ ★ ★
  Union Savings Bank is an absolutely wonderful mortgage lender to work with. We came to them after working with (read: being screwed over by) another local bank. Kevin Bailey and Chip Greenlee were very matter of fact, laid out all the steps in the process, and did a fantastic job of keeping us updated on the loan progress. Oh, and they did in 11 days around *Christmas* what normally takes at least three weeks. Would highly recommend them for your next mortgage.
  By Seth Gray, September 25, 2017
• ★ ★ ★ ☆ ☆
  I found Aaron and folks in the mortgage department to be outstanding to work with - very fair, transparent, communicative, etc. However the retail banking side of the house (checking/savings) in Dublin seemed to have missed the customer service training, taking an "I don't care/don't bother me/take or leave it" attitude toward our business. It's bordered on rude and happened more than once. As a former banker, it's pretty shocking given the liability (mortgage) we currently have outstanding to the institution.
  By Brant Murdock, June 29, 2017
• ★ ☆ ☆ ☆ ☆
  I contacted Union Savings Bank located Dublin Gradvill Rd to refinance my primary home. I spoke to Kevin Bailey who is suppose to be the senior mortgage banker. He told me they only charge $250 for fee which is the lowest in town. He has not problem provide you with GF documents either. I decided to move forward with Kevin. Then the nightmare starts. He change the fees three times in one week. It jumped from $250 to $3500. Kevin will never own up to his mistake. All he will tell you is nothing is his fault. It's required fees by his bank or someone else. At the week of closing, Kevin told me they can't honor his original quote which was 15 year fixed at 2.99%. Instead, he is going to see if his bank will approve 5/1 arm which is completely different from what he promised. My financial didn't change at all throughout the refinancing process, so I didn't understand the change of what was quoted initially. When I question Kevin why I was pre-approved for one thing and getting something else at closing, he told me his bank didn't do the pre-approve process required by Fannie Mae cause it costs money. Instead, he just review it with his manager and they "think" it's going to be fine. Also, he will tell you there is a $250 appraisal fee refunded at closing. DO NOT believe that. It is application fee which is none refundable. I decided not to move forward with them and bring the case to their corporate. Apparently, they don't care either. Do yourself a favor.....don't waste your time and money. They will say anything you want to hear or even put in writing. Their corporate will NOT do the right thing and hold them accountable.
  By Heather W, October 30, 2016

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